Mount Pleasant DC Forum

[kelly5612]

Have other Verizon customers also been experiencing crushingly slow internet speeds lately?

I just tested our connection (via http://www2.verizon.net/micro/speedtest/hsi/) and got the following results:

Download: 86 kbps
Upload: 325 kbps

Of course, their assessment is that it's my PC, not their service, which, of course, can be fixed for the low rate of blah blah blah.

Boy, I thought Comcast was bad.

[Subcity]

No, it's fine here. Yes, they always say "It's your computer." Have you tried powering down then restarting the modem? (If you do a hard reset of the modem, that causes a problem and they have to walk you through a step afterwards - "redirect".)

Also, if you have a Windows machine, try restarting it in safe mode with network support and then do the speed test again. That should help determine if other stuff on your computer is mucking things up, though it doesn't rule them out.

Otherwise, you just have to roll them and say, "No, it's at your end." FWIW, whenever I call them I've already done all the troubleshooting and then insist that the problem is at their end. Often, about 20 minutes into the call they say, "Oh, gee, looks like our system is having a problem..." Bottom line, ya gotta push them.

[jack]

Mine's running fine:

Upload 377 kbps
Download 961 kbps

This is the double-speed DSL, well worth looking into for availability at your house. It's still not fast enough, not these days, with massive amounts of data in single Web pages.

I had a major DSL problem once, which was caused by a noisy phone line (audible noise on the voice line). That in turn was caused by the line inside the house having gotten wet, thanks to a pinhole leak in plumbing.

-- Jack

[Bill]

Comcast:

DOWN: 26.9 mb/s
UP: 4.01 mb/s

[atch]

Yes, and it is agonizing! I find that if we reset the modem (hard boot) the first time, it usually won't quite do the job. Hard boot 2nd time, maybe it fixes it. Sometimes it takes 3 or 4 times of rebooting the modem to resolve the issue, and sometimes it won't fix it at all.

When I have contacted them in the past, it was the typical run around, but I called them last month and they actually accepted responsibility and did something to resolve it (at least temporarily).

Just tonight we (again) experienced crawling speeds, and the problem was only resolved after 3 or 4 reboots of the modem.

[atch]

BTW:

159 Kbps down
425 Kbps up

WTF? We can upload close to 3x faster than we can download?!?!?

[kelly5612]

Yeah, I'm pretty annoyed. I'm gonna try the modem reboot and see what happens, then steel myself for the inevitable "It's not us, it's you -- but we can fix it for you if you upgrade" phone call.

Grrr...

[jack]

[jack]

[atch]

[jack]

[MsKitty]

We had the same problems with earthlink DSL. Switched to Comcast and it's always at least 10 times faster, often more. DSL is a dead horse.

[denisew]

I have never gotten above 100 Mbps, even with a brand new computer, which I attribute to the state of our phone lines, however when I called Verizon I found that for that speed the fee is only 14.95 a month, half of what I had been paying. For the most part it is adequate, occasionally problematic with some video players. So I went for the cheaper plan.

[zrathore]

My DSL has been awful lately (on Ingleside Terr), but I think it's a function of my router. I called the Verizon Consumer Solutions group, and I can't believe it, but I got them to send me a new router for free. And the conversation took no more than 5 min. I really am amazed. Try calling them if you ever have a problem with Verizon DSL. The number is: 877-461-2284

[jack]